Faqs
If you have any questions at all that we do not cover below, please get in touch via our Contact page.
Orders & Shipping
How long will it take to get my order?
Delivery times vary based on your location and carrier service. Most Canadian orders arrive within the estimated delivery window shown on our Shipping Information page.
Do you ship worldwide?
At this time, we currently ship within Canada only.
How can I track my order?
Once your order ships, you will receive an email with your tracking information.
Products
What makes Fancypak products unique?
Designed to be both elegant and functional, our products are made to elevate how your jewelry is stored and presented.
What types of products do you offer?
Our collection includes jewelry boxes, organizers, watch boxes, and care essentials designed for everyday use. We’re continuously adding new pieces, follow us on Instagram @fancypak.ca to stay updated.
How do I choose the right product?
Each product page includes details to help guide your selection. If you need assistance, feel free to reach out to our team.
Jewelry Care
Are your jewelry cleaners safe to use?
Our jewelry care products are designed for gentle everyday cleaning. Always follow the instructions provided with each product.
Can I use your cleaners on all jewelry?
Most cleaners are suitable for a wide range of jewelry types. However, delicate stones or special finishes may require extra care. When unsure, we recommend contacting us before use.
Returns & Support
What is your return policy?
Returns may be accepted if items are unused and in their original packaging.
My order arrived damaged or incorrect. What should I do?
Please contact us as soon as possible with your order number and photos so we can assist you promptly.
How can I get in touch with customer support?
You can reach us by email at tania@prestigefancy.com, by phone at 1-800-361-5670, or through live chat during business hours.
What are your business hours?
Our client care hours are weekdays from 9 AM to 5 PM.
Where is Fancypak located?
Fancypak is based in Montreal, Quebec.
What forms of payment do you accept?
We accept major credit cards and available online payment methods displayed at checkout.
